Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Queens come from postal codes 11377, 11120, 11379, 11355, 11372, 11367, 11354 and 11417.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 288,783 ratings
Thank you!
Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 08: Problems at Spectrum
Spectrum is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:New York City, The Bronx, Brooklyn, Secaucus, Jersey City, North Bergen, Queens, Union City, Palisades Park, Fort Lee, Weehawken, Floral Park, Hoboken, Port Morris and West Hempstead.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Wi-fi | |
| New York City | Internet | |
| New York City | Internet | |
| New York City | Internet | |
| The Bronx | Internet | |
| Brooklyn | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
- Frank Rodriguez (@FrankISpumpin) reported fromManhattan, New York
@foxandfriends please talk about how spectrum is robbing people, go to their tweeter @Ask_Spectrum and see all the complaints- I don’t have service for nearly a week, and if you try to cancel it’s impossible
- Maria🤍 (@mariaa91f) reported fromQueens, New York
@SABAMBINICOLE @Ask_Spectrum Luckily I sent all my important work emails early in the AM before the outage went out 😰
- Frank Rodriguez (@FrankISpumpin) reported fromManhattan, New York
@Ask_Spectrum can you give us an update on when if when the service will be back on, I used all my cellphone data now I have to pay extra on my cellphone bill
- Judide 🌀 (@judide) reported fromManhattan, New York
@Cherteapet @Sheliacat @Ask_Spectrum I’m not sure if I got a work from home penalty-have to go back and look. Truth is, if we’re at home we get to see how $hitty their service really is. When you’re at work you don’t know how many times the service goes out. They should give you a work from home bonus!
- Frank Rodriguez (@FrankISpumpin) reported fromManhattan, New York
@Ask_Spectrum the only solution to the problem is if we go to the news, no service since Thursday and this is not the first time
- Frank Rodriguez (@FrankISpumpin) reported fromManhattan, New York
@nytimes please write an article how spectrum is robbing people, go to their tweeter @Ask_Spectrum and see all the complaints- I don’t have service for nearly a week, and if you try to cancel it’s impossible
- Matt Anger (@anger218) reported fromQueens, New York
@Ask_Spectrum is there an outage in the 11375 zip code? No internet, sent two DMs
- Judide 🌀 (@judide) reported fromManhattan, New York
@Ask_Spectrum @GetSpectrum My TV app stopped working and it says service is unavailable. When I called customer service there’s a 40 minute wait and there’s no outages in my area. Help! Did the shut off and turn on again thing
- MD Tazwar Hasan (@mdtazwarhasan) reported fromQueens, New York
@Ask_Spectrum Always having problems with everything. Just kill your company and go bankrupt u piece of garbage
- Frank Rodriguez (@FrankISpumpin) reported fromManhattan, New York
@cnnbrk please write an article how spectrum is robbing people, go to their tweeter @Ask_Spectrum and see all the complaints- I don’t have service for nearly a week, and if you try to cancel it’s impossible
- The Pilander (@the_pilander) reported fromQueens, New York
@Ask_Spectrum can you please fix the sound on WE, AMC and free form from dipping out. It’s hard to watch Law & Order. Yes, I’ve called.
- Joseph T. Smith (@official_jsmith) reported fromManhattan, New York
I just called @Ask_Spectrum @GetSpectrum to transfer my service, b4 the movers come this week. I paid a $9.99 “transfer fee”. No big deal. I asked what it paid for? He said “nothing”. I’m paying to do it myself. I hope they are doing their part & donating to those in need. #COVID
- Judide 🌀 (@judide) reported fromManhattan, New York
@Ask_Spectrum planned maintenance again! Unacceptable. 3 out if 5 interrupted service.
- Steve Carmona (@SteveCarmonaNOW) reported fromBrooklyn, New York
@GetSpectrum I need ya’ll to get @NBAonTNT working in your app cuz this is a problem.
- Anisha (@thesparemoments) reported fromManhattan, New York
@Ask_Spectrum is there an internet outage in 10003?
- Maybe: Rachel Weintraub (@RachRachCity) reported fromManhattan, New York
@Ask_Spectrum WiFi has been down in several units on the UWS since 10am. Any updates on when it’ll be back up and running? #customerexperience #wfh
- baby baby pluto (@mannyuptown) reported fromManhattan, New York
Fix my internet @GetSpectrum
- Dov L-N BlackLivesMatter (@Dovness) reported fromBrooklyn, New York
Hi @Namecheap & @Ask_Spectrum I’m not sure whom to ask this, so you both get it:My namecheap hosted website will not load via my spectrum powered home network. I get a no data from server error. But it will load just fine via my neighbor’s WiFi or cellular.Can you help?
- Maybe: Rachel Weintraub (@RachRachCity) reported fromManhattan, New York
@Ask_Spectrum WiFi has been down in several units on the UWS since 10am. Any updates on when it’ll be back up and running?
- John Gillespie🇺🇳 (@johngiIlespie) reported fromQueens, New York
Well done @GetSpectrum and @CharterTMs, letters received requiring in person return of modems to stores that are not open during a pandemic. Is your service as functional as your business, or still down following the recent storm?
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Peter Vanderminden (@Vanderminden) reported
@Ask_Spectrum - Can you please check on the phone service for 315-697 7816 (Rose Crimi) in Canstota, NY. We are trying to reach her for two days, but the line does not even ring.
- court of owls (@lonewolf_23231) reported
@Ask_Spectrum Bullsh*t you don’t **** besides sitting on your *** doing nothing
- sam smith (@samsmit45141432) reported
@GetSpectrum always love waiting for the Michigan game to start just for the Channel to be down what a joke.
- Carl🇭🇹✊🏾 (@carldaman24) reported
@Ask_Spectrum wifi down
- court of owls (@lonewolf_23231) reported
@Ask_Spectrum fix your **** because I have been having problems from you stupid *** company
- Redskater90 TTV (@REDskater90) reported
@Michael74303752 @Ask_Spectrum Heaven forbid they do anything for the people who pay that, like TRY to fix the issues that they know exist. I love the game monopoly, but hate it in this case.
- die.quik (@die_quikk) reported
@Ask_Spectrum @iARIQAtv hey JP, since WM cannot help a single person, will you be able to determine whether or not there is an internet outage in albany 12203? you should be able to be resourceful enough to figure out whether a service you are making people pay for is down in a specific area
- Rayshan Hill (@chefboyaTEE_) reported
@Ask_Spectrum my services are not working
- Justin Burns (@jburnsOSU) reported
(Another) @Ask_Spectrum / @GetSpectrum outage - this time on a football Saturday.
- bug⁷🦕 (@uhgoodaily) reported
hey @Ask_Spectrum ive had half an hr of internet connection in the last 30 hrs and calling yall on the phone doesnt help bc u guys wont explain why the internet is out to anyone😐 whens service expected back in ny😐😐
